ElevenLabs完成3亿美元员工股票回购,估值达220亿美元
ElevenLabs valuation increases to $22 billion fueled by enterprise demand for conversational agents
AI语音赛道独角兽ElevenLabs估值翻倍至220亿,且ElevenAgents业务增速惊人,是观察AI Agent商业化落地的重要风向标,建议关注。
We recently closed a $300 million employee tender offer that values ElevenLabs at $22 billion, double our valuation at our Series D in February. The round was led by Wellington and T. Rowe Price, long-term institutional investors with the experience our next stage of growth requires.
我们最近完成了一项价值3亿美元的员工要约收购,将ElevenLabs的估值定为220亿美元,这是我们今年2月D轮融资估值的两倍。该轮由惠灵顿(Wellington)和道富环球投资(T. Rowe Price)领投,这两家长期机构投资者拥有我们下一阶段增长所需的经验。
In 2022, we raised our first round at a $9 million valuation, which we announced alongside Eleven v1, our first Text to Speech model, and the first model to cross the uncanny valley of speech. Four years later, as we reach our new valuation, we just released two new state-of-the-art Text to Speech models. Eleven v4 and v4 Turbo are our fastest and most emotive models yet, which are already leading independent benchmarks.
2022年,我们在900万美元的估值下完成了首轮融资,当时我们发布了Eleven v1——我们的第一款文本转语音模型,也是首款跨越语音“恐怖谷”的模型。四年后,随着我们达到新的估值水平,我们刚刚发布了两款最先进的文本转语音模型。Eleven v4和v4 Turbo是我们迄今为止最快、最具表现力的模型,它们已经在独立的基准测试中领先。
Alongside models, we have built a full interaction platform for AI. It allows organizations to deploy conversational agents, connected to their knowledge and systems, that interact naturally in any industry, geography, or context. This shift is driving much of our growth, with enterprise now accounting for 55% of our revenue, as businesses adopt ElevenAgents to support their customers and employees. Our technology is now used in daily operations at five of the world’s ten largest tech companies, five of the ten largest insurers, and four of the ten largest telecoms.
除了模型之外,我们还构建了一个完整的AI交互平台。该平台允许组织部署与其知识和系统相连的对话代理,从而在任何行业、地区或场景中自然地进行交互。这一转变推动了我们要大部分增长,目前企业客户已占我们收入的55%,因为企业正在采用ElevenAgents来支持其客户和员工。我们的技术现已用于全球十大科技公司中的五家、十大保险公司中的五家以及十大电信运营商中的四家的日常运营中。
“AI should interact with people the way we interact with each other,” said Mati Staniszewski, cofounder and CEO of ElevenLabs. “Getting this right will help ensure AI diffuses widely across the economy, and everyone is able to shape and benefit from it, regardless of technical skill. We’re already seeing rapid adoption of expressive voice agents by enterprises and governments, who are deploying them in service of consumers and citizens. As we grow, it’s important to us to let our people share in some of the value they are creating for our customers and the wider world.”
"AI应该像我们彼此互动那样与人互动," ElevenLabs联合创始人兼首席执行官Mati Staniszewski表示。"做好这一点将有助于确保AI在经济中广泛渗透,无论技术技能如何,每个人都能塑造并从中受益。我们已经看到企业和政府迅速采用具有表现力的语音代理,并将其用于服务消费者和公民。随着我们的发展,让我们的人员分享他们为客户和更广阔世界创造的部分价值,这对我们来说非常重要。"
As part of the tender, EQT, Goldman Sachs, GIC, OTPP, Sapphire Ventures, and BDT & MSD invested in ElevenLabs for the first time, alongside existing investors including Andreessen Horowitz, Lightspeed, ICONIQ, D.E. Shaw, Evantic, DISRUPTIVE, and Alkeon.
作为此次要约的一部分,EQT、高盛(Goldman Sachs)、GIC、安大略教师养老金计划基金(OTPP)、Sapphire Ventures和BDT & MSD首次投资了ElevenLabs,同时现有投资者包括Andreessen Horowitz、Lightspeed、ICONIQ、D.E. Shaw、Evantic、DISRUPTIVE和Alkeon也参与了投资。
The future of interaction with AI
与AI交互的未来
The rate of AI adoption across the economy and society will be determined in large part by how well it interacts with people. AI is advancing quickly in areas like science, coding, and knowledge work, but there are many areas of daily life where interaction style matters as much as, if not more than, raw reasoning power.
AI在整个经济和社会中的普及速度将在很大程度上取决于其与人的交互质量。AI在科学、编码和知识工作等领域进展迅速,但在日常生活的许多领域,交互风格的重要性不亚于甚至超过纯粹的推理能力。
Our goal is to build AI that is intuitive and trusted in everyday interactions with people, so everyone can benefit from this technology. Voice is a critical part of this effort: it's the fastest, most natural way for people to communicate, carrying far more meaning and identity than words alone. But making AI sound human is just the first step. Our aim now is to develop AI that understands context and interacts naturally in any setting.
我们的目标是构建在与人日常互动中直观且值得信赖的 AI,让每个人都能从这项技术中受益。语音是这一努力的关键组成部分:它是人们沟通最快、最自然的方式,承载着远超文字本身的意义和身份特征。但让 AI 听起来像人类只是第一步。我们现在的目标是开发能够理解上下文并在任何场景中自然互动的 AI。
It’s a hard technical challenge, which we tackle at three levels:
这是一个艰难的技术挑战,我们通过三个层面来应对:
- Research. We build AI models that speak, listen, and translate at a human level, in over 90 languages spoken natively by more than 5.5 billion people. We focus on developing models that power more expressive and accurate conversations, as well as versions that work naturally within specific industries and geographies. Eleven v4, our fastest and most emotive text-to-speech model yet, and Scribe v2 Medical, a transcription model optimized for healthcare, are the most recent results of that work.
- Product. Because we understand how the models work best, we often build the application layer ourselves, optimizing models and products together to improve the expressiveness, latency, and reliability of interactions. Our fastest-growing product is ElevenAgents, our conversational agents platform. It enables organizations to deploy AI that listens, understands, responds, and acts naturally across every interaction with a customer, employee, citizen, or fan.
- Deployment. Social norms around interaction are extremely local. They’re shaped by language, culture, industry, brand, and the specific people involved. Our forward-deployed engineers and researchers work with organizations to orchestrate and refine our models and agents for their specific conditions, rather than tweaking something indiscriminately designed for the average company.
- 研究。我们构建能够在超过 90 种语言(由全球 55 亿多人作为母语使用)中以人类水平进行说话、倾听和翻译的 AI 模型。我们专注于开发能够支持更具表现力和准确性的对话的模型,以及能在特定行业和地区自然运行的版本。Eleven v4 是我们迄今为止最快、最具情感表现力的文本转语音模型,Scribe v2 Medical 则是专为医疗保健优化的转录模型,它们是该项工作的最新成果。
- 产品。由于我们深入了解模型的运作方式,我们经常自行构建应用层,将模型与产品协同优化,以提升互动的表现力、降低延迟并提高可靠性。我们增长最快的产品是 ElevenAgents,即我们的对话代理平台。它使组织能够部署 AI,在与客户、员工、公民或粉丝的每一次互动中自然地倾听、理解、响应和行动。
- 部署。围绕互动的社会规范具有极强的本地化特征。它们由语言、文化、行业、品牌以及涉及的具体人员所塑造。我们的前线工程师和研究团队与各组织合作,为其特定条件编排和优化我们的模型及代理,而不是对为平均公司随意设计的内容进行微调。
By owning the full stack, we are able to quickly raise quality and increase the value delivered to every customer. Model improvements reach our customers immediately, and feedback from real deployments allows us to continually refine both the models and products.
通过掌控全栈技术,我们能够迅速提升质量并增加向每位客户交付的价值。模型的改进能立即触达我们的客户,而来自实际部署的反馈使我们能够持续优化模型和产品。
“As ElevenLabs has grown its conversational agent business, the combination of research, product, and deployment has proved an important structural advantage,” said Emma Norchet at T. Rowe Price. “The team is able to make improvements at every layer of the stack, allowing them to execute at high velocity and deliver immediate value for its enterprise clients. The rapid growth of ElevenAgents is a testament to this.”
“随着ElevenLabs对话式代理业务的增长,研究、产品与部署的结合已被证明是一项重要的结构性优势,”T. Rowe Price的Emma Norchet表示。“团队能够在堆栈的每一层进行改进,使他们能够以高速度执行并为企业客户交付即时价值。ElevenAgents的快速成长正是这一点的有力证明。”
Voice agents in the enterprise
企业中的语音代理
We raised our Series D in February 2026 with the goal of helping more companies adopt ElevenAgents. Since then, organizations like Stripe, Deutsche Telekom, DoorDash’s SevenRooms, Admiral, Customers Bank, Cadence, and the governments of Ukraine and Greece have rolled out ElevenAgents across sales, support, and business operations.
我们在2026年2月完成了D轮融资,目标是帮助更多公司采用ElevenAgents。此后,Stripe、德国电信、DoorDash旗下的SevenRooms、Admiral、Customers Bank、Cadence以及乌克兰和希腊政府等机构已在销售、支持和业务运营中全面部署ElevenAgents。
Our agents now handle more than 15 million conversations every week, up 3x since February, resolving issues like handling refunds and exchanges, renewing insurance policies, upgrading phone plans, booking healthcare appointments, and accessing public services. Over the same period, ElevenAgents’ ARR has increased more than 3x.
我们的代理每周现在处理超过1500万场对话,自2月以来增长了3倍,解决的问题包括处理退款和换货、续保保单、升级电话套餐、预约医疗服务以及访问公共服务。同期,ElevenAgents的年经常性收入(ARR)也增长了3倍以上。
Voice is the easiest way for people to communicate, so voice agents often deliver the best experience for customers and employees. In our own business, people share far more information about their existing problems and requirements with our voice agents, and a recent analysis of our customers showed voice agents resolve issues 31% faster than chat agents on average.
语音是人们沟通最便捷的方式,因此语音代理通常能为客户和员工提供最佳体验。在我们自身的业务中,人们通过语音代理分享有关其现有问题和需求的详细信息;最近对客户的分析显示,语音代理平均解决问题的速度比聊天代理快31%。
Customer journeys, however, often span multiple channels. A single support conversation might start on WhatsApp, move to a phone call, and lead to an email follow-up. Businesses use our platform to connect all the touchpoints a customer has with an organization, gathering context to build a richer, more personalized experience. Since February, the number of companies rolling out multichannel support with ElevenAgents has doubled.
然而,客户旅程往往跨越多个渠道。一次支持对话可能始于WhatsApp,转为电话通话,并最终跟进一封电子邮件。企业利用我们的平台连接客户与组织之间的所有接触点,收集上下文信息,从而构建更丰富、更个性化的体验。自2月以来,使用ElevenAgents开展多渠道支持的公司数量已翻倍。
Interaction patterns, nomenclature, safeguards, and compliance standards also vary significantly by industry. We’ve built verticalized agent solutions for financial services, healthcare, government, retail, and telecom companies. In each case, we develop domain-specific products and integrations, and then fine-tune and orchestrate the models for the needs of the industry. Our industry-specialist deployment engineers work with customers to create customized solutions for their brand and context.
交互模式、命名规范、安全措施和合规标准也因行业而异。我们为金融服务、医疗、政府、零售和电信行业构建了垂直化的代理解决方案。在每种情况下,我们都会开发领域特定的产品和集成,然后针对行业需求对模型进行微调和编排。我们的行业专家部署工程师与客户合作,为其品牌和具体情境定制解决方案。
The people building ElevenLabs
ElevenLabs的建设者们
There are now over 800 people at ElevenLabs, each of whom brings a unique blend of craft and passion. We’re committed to giving our team regular opportunities for liquidity to ensure they can participate in the value they’re creating for the company and our customers.
目前,ElevenLabs 已有超过 800 名员工,每个人都带来了独特的技艺与热情。我们致力于为团队提供定期的流动性机会,以确保他们能够分享其为公司和客户所创造的价值。
If you’d like to join the team, we’re hiring!
如果您想加入我们的团队,我们正在招聘!
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